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How to capitalise on the Government’s AI push
12 February 2025

In January, the Government unveiled its Artificial Intelligence (AI) Opportunities Plan, outlining how the UK hopes to shape the AI trajectory by driving economic growth, enhancing public services, and creating new job opportunities while ensuring AI benefits society.

While there is still a lot we do not know about the full capabilities of AI, we do know how revolutionary it has been in handling everyday business tasks through automation.

Using AI to streamline your business operations

We have seen small businesses leveraging AI to help with the following:

• Identifying and addressing inefficiencies – Analyse where slowdowns or challenges occur in your operations. Whether it is delayed approval processes, repetitive administrative tasks, or inventory management that consumes too much time, AI can streamline these areas to improve efficiency.
• Improving customer engagement – Use AI-driven tools to personalise customer experiences, from targeted marketing to AI chatbots that respond immediately to routine customer queries. This can improve satisfaction and free up your team for more complex issues.
• Resource allocation and cost reduction – Are your resources being underutilised or overburdened? AI can suggest optimal staffing levels and help you make more informed budgeting decisions. It can also identify areas where costs can be reduced without compromising quality.

As you can see, there are countless opportunities to capitalise on AI to streamline your everyday operations and ensure your employees can focus their efforts where they will have a greater impact.

Why you should still be cautious in AI implementation

Despite AI offering many benefits, public perception in the UK remains mixed.

Over a third of the population fears AI’s impact on society and the job market, with many associating it with robots taking over human jobs and creating widespread unemployment.

As the UK continues pushing AI integration, it is important to remember that the technology is still largely unregulated.

You should avoid inputting sensitive information, such as customer details or financial records, into AI tools unless you know how your data will be stored and used.

Always check the tool’s privacy policy to ensure it complies with data protection regulations – you do not want to breach data protection laws inadvertently.

AI is a powerful assistant but not a replacement for human judgement.

Always review AI-generated content and outputs to ensure quality, accuracy, and appropriateness, as this is not guaranteed due to the lack of regulation to hold it accountable for misinformation.

Speak to our team about potential tax reliefs, allowances and funding opportunities to help you invest in AI safely and effectively.